Outsourcing IT Service? Here Are 5 Reasons Your Business Should Pay Extra for White-Glove Service

Outsourcing IT and other business processes isn’t a new trend of the Internet age. Small and large companies have been hiring freelancers and agencies for decades. If you’re currently outsourcing your IT needs but find it challenging to keep up with your fast-growing business, white-glove services are worth researching. 

The best way to tackle the difficulty of a rapidly scaling enterprise is by outsourcing your IT work to a white-glove service. Since white-glove, or all-inclusive IT services, pay greater attention to detail, the extra cost is well worth it.

It saves you more than standard IT 

Most people assume that white-glove IT servicing costs more than traditional IT services. While there are instances where this service will financially cost your company more upfront, you’ll be saving on labor and overhead costs in the long run. 

When considering your options of traditional IT services or a DIY approach, you’ll need to factor in the cost of IT employees’ wages and start-up costs. 

Once you consider these components, you’ll be saving more money by allowing a white-glove IT service to handle complicated projects while your IT employees handle other tasks, like employee and customer support. Since you’ll be outsourcing, you also won’t need to spend extra money on in-house training. 

You can focus on Day Two operations

When working with white-glove service, you can redirect your focus from Day One operations to Day Two. Day One operations involve installing software, configuring, and means-testing software and hardware. This process takes valuable time and attention away from the rest of your IT operations. 

With white-glove services, your employees can pass the baton on Day One operations off to the agency you hire. This way, you can put all your energy into Day Two operations, which involve putting that software to use. For example, you probably don’t want to watch your entire in-house IT team spend weeks installing Kubernetes scaling tools like these, but it would be a boon for productivity if your employees could advance straight to using and maintaining the new platform. 

You can use your limited staffing elsewhere

Whether you’re a small or large business, you only have so many IT staff members. Since the employees at the white-glove service will handle all the setup required to see your IT processes running smoothly, your employees can focus on more critical tasks, such as maintaining essential equipment and troubleshooting any tech issues that arise for employees.  

It gives you the flexibility you need

Unfortunately, not everyone will have the same work ethic or be efficient when you hire people for your company. This human inconsistency means you’re paying someone their salary regardless of any fluctuations in their productivity. 

When you outsource various tasks to business process outsourcing (BPO) companies, you’re only paying for the work the agency accomplishes. This pay-for-what-you-receive model is convenient if your workload and projects vary in load from quarter to quarter. When you work with a white-glove IT service, you can hire professionals when you need them and expect the work to be done efficiently and well.

You have 24/7 IT monitoring

Hiring IT professionals to work around the clock can be pricey. When you outsource and use a white-glove service, you get 24/7 monitoring included in your price. That way, if something goes array while you’re off the clock, it’s handled quickly. 


Paying extra for white-glove services when outsourcing your IT needs is well worth it. As professionals who pay great attention to detail, save you time and money, and allow you to focus your business needs elsewhere, a white-glove IT service can be worth its weight in servers. 

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