When you think of technology, what first comes to mind? Was it the newest smartphone on the market, or maybe some new piece of technology that your friends had raved about? Chances are hotel technology is not something that first pops into your head. That’s certainly understandable because most hotels do not need all of the latest technological advances to stay competitive or satisfying for their clientele.
However, you might be surprised to find out that your typical hotel uses plenty of technology to make sure its guests are comfortable and happy. From the basic security cameras to iPhone applications, awesome gadgets surround hotel occupants. But what kind of technology makes this possible? Let’s take a closer look at some of the most popular ones used by luxury hotels today.
Guest Service Automation Software
For a hospitality business, automation is going to be one of the most important technologies to use. It helps you provide better service and cut down on costs, making it a win-win for everyone involved in your business. The main benefit of using hospitality service software is allowing hotel staff members access to all kinds of information about their guests. This could include everything from your reservation details and preferences, what you have booked during your stay, any past stays at other hotels, and so much more. This ensures that every hotel worker knows who you are the moment they see you and can provide a service that caters specifically to your needs.
This software allows hotel employees the ability to do their jobs more efficiently. Without automation, employees would rely on memory or pen and paper to remember who came in recently with a service need. This means that service requests are lost, forgotten, or even mishandled. Automation decreases average service time by an average of 20%!
Digital Door Locks
These are likely among the most important gadgets used by hotels because they allow for better security than traditional locks. The reason why is simple: you don’t have to use these types of locks with keys anymore. Sure, there are still some standard keyed locks on doors in places like bathrooms and certain storage areas, but even those can now be controlled via touch screens specifically installed near door handles (more on that below).
Digital door locks make it incredibly more convenient for guests themselves to open or close their room without having to call down or up to front desk staff first. Guests may only need a magnetic keycard inserted into the slot right next to the door handle which opens up all their rooms automatically if they keep them running smoothly. Also, many of the newest hotels have these kinds of locks which automatically open whenever a person who is authorized comes to their room so they don’t even need to swipe anything.
High-End Luggage Carts
You’ve probably seen those high-end luggage carts being pushed around by bellmen at luxury hotels that have a sensor near the handle that opens up the cart’s trunk when you place your hand there. The reason why they can do this is that modern high-end hotel luggage carts use a very similar modern technology found in digital door locks. When you stand on top of some pressure-sensitive spot, say like where you would naturally put your left foot while standing next to one of these carts, it becomes activated and begins to run on battery power. To activate the trunk, you only need to place your hand on a sensor embedded on the handle of the cart which allows it to be opened. This type of luggage cart uses electromagnetic induction technology to charge itself whenever these sensors are activated.
Smartphone Applications For Hotels
Another interesting hospitality gadget making waves across luxury services in this industry today is hospitality mobile apps. These days, most high-end hotels offer mobile apps for iPhone and Android smartphones that their guests can download onto their devices to do everything from check-in/out, make or change reservations, request services like extra towels or pillows, book spa appointments, etc. The best part about these apps is that they are connected to the hotel’s service automation software, which means that it all goes towards improving the guest’s overall experience.
They are especially useful when people don’t have reception on their phones at the hotel they are staying in (a common phenomenon when you’re in rural areas), because it allows them a way to keep up with all of their needs while remaining completely engaged without any distractions. These hospitality apps allow for so much control by guests that many luxury hotels have stopped actual hard copies of the amenities list in their rooms.
Restaurant Digital Menus
Many hotels are starting to introduce digital menus into their hotel restaurant’s service system. This means that instead of having a physical menu for guests, they only have the digital equivalent that allows them to choose dishes, drinks, and everything else on it with more precision than what they would get if they were handed an actual menu written by hand.
Modern technology has allowed hotel restaurants to make their service style more customizable for guests which is why many of the most popular fine dining restaurants now use the tablet-style device to display their food menu choices on screens where all the ingredients are listed. Guests can scroll through anything from appetizers to desserts just like how they would on regular computer websites or smartphone mobile apps.
Hotel Room Controls
With the advent of connectivity technology, hotel service providers have begun to offer smart plug-ins in each room so that guests can easily monitor and control all the devices they have plugged into their rooms. For example, if a guest is watching TV while lying on their bed or sitting at a desk in their room but are about to get under the covers ready for sleep, they can simply click a button on an app on their smartphone to dim the lights and lower the temperature slightly so that once you fall asleep, everything else remains perfectly adjusted without requiring other people to manually change these devices for you.
Having lighting integrated into service software doesn’t just make life easier for hotels either – it also reduces energy costs for providers because it requires less lighting to operate compared to the lights that still have to use power from a service system.
Technology has also allowed hotels to provide a more convenient service for their guests as it does away with many of the difficulties that come from traditional systems. And if you were to talk to anyone working in luxury hospitality about how they preferred dealing with technological advancements in this sector compared to the old days where everything was much simpler, they’d probably tell you that they no longer want to go back because everything is so much easier now.